Search for your country for revised delivery time and fees.
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|Country||Standard Delivery Cost||Free Standard Delivery (Minimum Spend)||Tracked Delivery Cost||Free Tracked Delivery (Minimum Spend)||Standard Delivery (Working Days)||Tracked Delivery (Working Days)|
|Malaysia||SGD$10||SGD$20||SGD$15||SGD$150||5 - 12||4 - 9|
|Philippines||FREE||-||SGD$29||SGD$230||5 - 12||4 - 9|
|Indonesia||Coming Soon||Coming Soon||Coming Soon||N/A||N/A||N/A|
|Thailand||SGD$10||SGD$38||SGD$30||SGD$170||10 - 15||4 - 9|
|Vietnam||FREE||-||SGD$29||SGD$230||5 - 12||4 - 9|
Average delivery times to Southeast Asia with standard delivery takes 5-12 working days (working days include Monday to Friday and excludes any public holidays).
Tracking information is not available with standard delivery. If you would like information on the delivery journey of your order, please select Tracked Delivery at checkout. More details available as mentioned above on respective charges or free tracked delivery thresholds.
Please note, all products will be despatched from our warehouse in the United Kingdom. Estimated delivery times may vary during peak shopping periods such as the Great Singapore Sale, Singles Day, Black Friday, any shopping campaigns and during public or national holidays as logistics delivery services and custom offices may not be operating.
Custom charges depend on the respective country and their local GST/VAT, as well as the item category and declared value. Customers are responsible for their own custom charges applied by their local custom offices. Each country has a different custom threshold, please contact your local custom office for more information.
For Malaysia, you should only be taxed when the value of your purchase is above RM500. This is subject to change by local laws and regulation.
If you are not offered Standard Delivery in your basket, this will be because your products have exceeded the weight, volume or dimension limits and you will be offered the next appropriate alternative.
Once your order has been sent, you will receive a despatch confirmation email which will advise your estimated delivery date. If your order has not arrived by the estimated delivery date, we're here to help.
Sign into your account to check we have the correct delivery address for your order and your contact details are up to date. Check to see if you have a delivery card from one of our carriers. Your parcel may be awaiting collection at a local sorting office or delivery depot, or you may need to arrange redelivery. Check with your neighbours to see if they have accepted the parcel on your behalf.
Look in any safe areas the driver may have left your parcel, such as behind bins or in a shed, garage or porch.
If you still cannot locate your order we ask you to please allow 30 days to pass before reporting your order as missing.
Please contact the customer service team by clicking 'Message' within your account, Live Chat (please allow a few moments for the system to show as available) or Facebook Messenger.